Kiosk Communication
Calling (VoIP)
Zamok’s VOIP calling feature allows users to make calls directly from the kiosk interface, connecting them with predefined contacts (US only). Users initiate calls through a simple directory, while administrators manage contact lists and workflows from the Zamok dashboard. Options like muting the microphone, minimizing the call window, and repositioning the interface enhance user control. Administrators can track VOIP usage, call durations, and patterns via detailed logs. This feature offers a secure, customizable communication solution for kiosk deployments.
Email Feature
Zamok's Email feature enables users to send emails directly from the kiosk. Administrators can configure workflows that allow users to email documents, receipts, or other information. Email addresses can be input manually or selected from predefined contacts, and the system securely handles all communication. Administrators manage email settings from the Zamok Dashboard, where they can customize templates and track email usage. This feature streamlines communication, providing a quick and efficient way for users to send important information.
Text Alert (SMS)
Zamok’s Text Alert (SMS) feature, in beta, allows kiosk users to send short messages to designated contacts. After entering their name and callback number, users select a recipient and press "Send Message" to initiate the workflow. Administrators can configure contact lists and message templates, with text delivery handled by a third-party API. This feature streamlines communication for scenarios like notifications or check-ins and will expand with more customizable options in the future.
Video Meeting
Advanced Kiosks is developing an end-to-end video chat solution that enables kiosk users to engage in two-way video and audio calls with trained agents. The backend system supports call routing, recording, and note-taking for efficient interaction management. Users can also communicate via a text-based chat interface, ideal for those with hearing impairments. Additional features include screen sharing, agent collaboration, and integration with document uploads directly from the kiosk, enhancing service delivery.
Discover Our Innovative Kiosk Solutions
Streamline your kiosk management with our advanced software solutions.