Use Cases
Self-Service Document Processing
The Zamok system excels at streamlining document workflows, enabling users to scan physical documents, complete digital forms, and upload files to relevant systems without staff assistance.
Documents can be automatically routed to designated contacts via email or saved to specified locations based on predetermined workflows.
Users are guided through intuitive multi-step processes that simplify complex document submission requirements, while the integrated on-screen keyboard facilitates form completion.
This comprehensive approach to document handling can reduce physical paperwork while maintaining secure processing of sensitive information.
Interactive Information Access
Zamok transforms static kiosks into dynamic information portals through its powerful Homepage Template Editor, allowing organizations to present content in an engaging, branded format.
The controlled browsing environment ensures users can only access approved websites and resources, maintaining focus on relevant information.
During inactive periods, customizable screensavers display promotional content or important announcements to attract attention.
The intuitive interface design with clear navigation buttons guides users efficiently to their desired information, reducing confusion and enhancing the overall user experience.
Secure Self-Service Transactions
Security is paramount when handling sensitive transactions, which is why Zamok incorporates features like FaceLock that uses facial detection technology to wipe all data after the user has left the area. Automatic session timeouts and comprehensive data clearing also protect user privacy by removing all traces of activity between users. The integrated payment processing capabilities enable complete transaction workflows without requiring separate systems. Each session maintains clear boundaries, ensuring that sensitive data is never carried over to subsequent users.
Virtual Assistance
Zamok bridges the gap between self-service and personal assistance through its integrated communication features. Users can initiate on-demand VOIP calls or video meetings with support personnel when they need guidance beyond what the kiosk interface provides. The video meeting capability enables face-to-face consultations in situations where in-person support isn’t available or practical. For less urgent matters, the text alert feature can notify staff that assistance is needed at a particular kiosk. Pre-programmed contact directories ensure users connect with the appropriate personnel based on their specific needs, streamlining the support process.
User Registration and Check-In
The Guest Workflow feature within Zamok creates a streamlined visitor registration process that captures essential information while maintaining efficiency. The integrated camera capability allows for photo capture for identification and security purposes, while badge printing functionality produces visitor credentials on demand. The system can be configured to collect custom data fields based on specific registration requirements, creating flexibility across different environments. This configurable approach to visitor management enhances security while creating a professional first impression for guests
Bill payment and credit card transactions
Zamok’s Credit Card Autofill feature simplifies payment processes by automatically mapping card data to web form fields when users swipe their cards. This streamlined approach reduces manual entry errors, speeds up transactions, and enhances the user experience. All payment information is securely handled and cleared after each session, providing an efficient self-service payment solution for bills, fees, and other financial transactions.
Multilingual Information Access
Zamok breaks down language barriers through translation capabilities that allow users to interact with the kiosk in their preferred language. The system automatically translates interface elements, buttons, and workflow instructions based on the user’s selection from the language picker. The multilingual on-screen keyboard adapts to support text entry in various languages, ensuring users can provide information accurately regardless of their native tongue. This language accessibility feature significantly increases the usability of kiosks in diverse communities and international settings.
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